Terms & Conditions

2. Our Services

Chiku Cabs provides transportation and cab booking services, including but not limited to:

• One-way cab services
• Round-trip cab services
• Outstation cab services
• Local cab services
• Airport pickup and drop services
• Intercity transportation
• Corporate and business travel
• Other transportation services available on our website

Availability of vehicles and services may depend on location, date, time, vehicle category, and other operational factors.

3. Booking

Customers must provide accurate and complete information while making a booking. This may include the passenger name, contact number, pickup location, destination, travel date, travel time, and other required information.

A booking is considered confirmed only after confirmation from Chiku Cabs through an appropriate communication channel such as phone, SMS, WhatsApp, email, or website confirmation.

Chiku Cabs reserves the right to decline or cancel a booking if the requested vehicle or service is unavailable or due to operational, safety, or other legitimate reasons.

4. Fare and Pricing

The fare displayed or communicated at the time of booking is based on the information available for the selected journey.

Depending on the selected service, additional charges may apply for tolls, parking, state taxes, permits, waiting time, extra kilometres, night charges, or other applicable government or operational charges.

Customers should confirm fare inclusions and exclusions before starting their journey.

5. Payment

Payment may be made through the payment methods made available by Chiku Cabs.

Depending on the booking, customers may be required to pay an advance amount or the complete fare before the journey.

Any pending amount must be paid according to the payment terms communicated at the time of booking.

6. Cancellation Policy

Customers may request cancellation of their booking by contacting Chiku Cabs through the available communication channels.

Cancellation charges, if applicable, may depend on the time of cancellation, vehicle category, journey type, booking conditions, and other applicable factors.

Any refund, where applicable, will be processed according to the applicable cancellation and refund policy.

7. Rescheduling

Requests to change the pickup time, date, destination, vehicle category, or other booking details should be made as early as possible.

Rescheduling is subject to vehicle availability and may result in additional charges depending on the requested changes.

8. Pickup and Drop

Customers are responsible for providing an accurate pickup location and destination.

Customers should be available at the agreed pickup location at the scheduled pickup time. Delays caused by the passenger may result in waiting charges.

The driver may contact the customer before or during the journey to coordinate pickup and drop-off.

9. Waiting Time

Waiting charges may apply when the customer is not available at the agreed pickup location or when additional waiting time is requested.

Airport, railway station, event, or other pickup locations may have specific waiting or parking charges.

10. Driver and Vehicle

Chiku Cabs aims to provide suitable vehicles and professional drivers for confirmed bookings.

However, the exact vehicle, driver, or registration number may be changed due to operational requirements, maintenance, availability, safety concerns, or unforeseen circumstances.

In exceptional circumstances, Chiku Cabs may provide a comparable alternative vehicle.

11. Passenger Responsibilities

Passengers are expected to:

• Provide accurate booking information.
• Arrive at the pickup location on time.
• Follow reasonable instructions from the driver.
• Maintain cleanliness inside the vehicle.
• Respect the driver and vehicle.
• Follow applicable traffic and safety rules.

Passengers may be responsible for damage caused to the vehicle due to intentional or negligent actions.

12. Prohibited Activities

Customers must not use Chiku Cabs services for any unlawful, dangerous, or prohibited activity.

Carrying illegal substances, hazardous materials, weapons, or other prohibited items in the vehicle is not permitted.

Chiku Cabs may refuse transportation where it reasonably believes that the safety of passengers, drivers, vehicles, or other persons may be at risk.

13. Luggage and Personal Belongings

Customers are responsible for their personal belongings, luggage, electronic devices, documents, and valuables during the journey.

Chiku Cabs is not responsible for personal belongings that are lost, damaged, or left behind in a vehicle unless required otherwise by applicable law.

Customers should check the vehicle carefully before leaving.

14. Travel Delays

Travel times are estimates and may vary due to traffic, weather conditions, road closures, accidents, construction, government restrictions, vehicle breakdowns, or other circumstances beyond our reasonable control.

Chiku Cabs does not guarantee an exact arrival time unless expressly agreed otherwise.

15. Vehicle Breakdown or Replacement

In the event of vehicle breakdown, accident, maintenance requirements, or other unforeseen circumstances, Chiku Cabs will make reasonable efforts to arrange an alternative vehicle or appropriate assistance.

Any replacement vehicle will be subject to availability.

16. Force Majeure

Chiku Cabs shall not be held responsible for failure or delay in providing services caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, severe weather, government restrictions, strikes, riots, road closures, accidents, civil disturbances, or other unforeseen events.

17. Website Information

We make reasonable efforts to keep the information on our website accurate and updated. However, fares, vehicle availability, routes, services, images, and other information may change from time to time.

Website content should not be considered a guarantee of vehicle availability or service unless specifically confirmed by Chiku Cabs.

18. Privacy

Information collected during booking or while using our website may be processed in accordance with our Privacy Policy.

By using our services, you acknowledge that you have read and understood our privacy practices.

19. Limitation of Liability

To the extent permitted by applicable law, Chiku Cabs shall not be liable for indirect, incidental, special, or consequential losses arising from delays, changes in travel plans, traffic conditions, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

20. Third-Party Services

Certain services may involve third-party providers, payment gateways, technology providers, or other service partners.

Such services may be subject to the terms and policies of the respective third-party provider.

21. Intellectual Property

All content available on the Chiku Cabs website, including logos, text, graphics, images, designs, trademarks, and other materials, is owned by or licensed to Chiku Cabs unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

22. Changes to These Terms

Chiku Cabs may update or modify these Terms & Conditions from time to time.

Updated terms will be published on this page. Customers are encouraged to review this page periodically.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the use of Chiku Cabs services shall be subject to the jurisdiction of the appropriate courts, as applicable.